SteviaBalt online shop terms

The legislation of the Republic of Latvia (LR) stipulates that the owner of an online shop must notify the buyer about the conditions of delivery and return of goods, as well as about the right of refusal. Such a clause is called a distance contract (according to the requirements of the Cabinet of Ministers of the Republic of Latvia).

Distance agreement

The Seller of the goods offered in this online shop, from one side, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, from the other side, enter into the following Agreement: The Seller undertakes to sell and deliver to the Buyer the goods in accordance with the Buyer's order.

Payment and delivery terms

The Buyer orders goods through this website, specifying the type and quantity of the ordered goods. The Buyer has the opportunity to pay for the goods using the payment tools built into the online shop or by paying the corresponding invoice prepared by the system and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature. The Seller shall ensure the dispatch of the goods within 2 working days after receipt of the payment for the goods.

Right of refusal

According to the Decision of the Cabinet of Ministers of the Republic of Latvia No. 207, the buyer has the right to refuse the purchased goods and return them within 14 calendar days from the moment of purchase. If you want to return the purchased goods, please contact us by phone +371 27784477 or by e-mail: [email protected]. A cancellation form will be sent to you. The buyer is obliged to return the goods to the Seller within seven days after submitting or sending a written cancellation. To avoid misunderstandings, please make sure that the goods meet your expectations before placing an order. In case of uncertainty, we invite you to ask us questions by phone. +371 27784477, or by sending them to the e-mail: [email protected], as well as by using the contact form on the website.

Part six of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of refusal. SIA Business Trade Company reserves the right to refuse the Buyer to exercise the right of withdrawal or withhold the compensation fee if the goods are used and/or damaged, if they are not in their original packaging, or if their packaging is damaged or opened, as well as if the requirements for product storage (humidity, temperature regime) are not met. If the product is purchased with a defect, the buyer must immediately notify SIA Business Trade Company, otherwise the return of the product will be impossible. The money paid for the goods will be returned with the recall within 10 working days after receipt of the consumer's written refusal and receipt of the goods at the warehouse of SIA Business Trade Company. In case of cancellation of the goods the money for delivery will not be refunded.

The Law on Consumer Rights Protection and Cabinet of Ministers resolutions can be found on the website

Processing of personal data and Privacy policy

By entering the required information, placing an order, the Buyer confirms that he/she has read and agrees that the data provided by him/her are used to enable the Seller to accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the email address provided.

You can read Privacy policy here: Privacy policy.